Refund policy

Return & Refund Policy

Last updated: June 2025

Thank you for shopping at ClipitChat. We want you to be completely satisfied with your purchase. Please read our return policy carefully.

14-Day Return Window

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Due to the nature of our dropshipping business, the following items cannot be returned:

Items marked as final sale
Items damaged due to misuse or negligence
Downloadable or digital products

How to Start a Return

To initiate a return, please contact us at clipshop00@gmail.com with your order number and reason for return. We will provide you with instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In that case, we will cover the return shipping cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at clipshop00@gmail.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation, please first check with your bank or credit card company, as processing times can vary. If you still have not received your refund, please contact us at clipshop00@gmail.com.